Access & Parking
Most of our cross-Channel sailings are from Plymouth and a few are from Portsmouth. We rarely travel to the East of England because of heavy traffic and consequent delays.
Access to Plymouth and Portsmouth by road and rail is straightforward and quite uncomplicated and services by public transport are frequent.
At both Ferryports there is plenty of parking with choices at Plymouth in particular. Full details will be sent on request to anyone making a booking.
Disabled passengers travelling with Brittany Ferries.
To make the most of your travel with Brittany Ferries please tell us how we can help you.
Brittany Ferries very much hopes that all passengers enjoy a totally relaxing journey on board their ships and this is particularly so for a passenger with a disability or reduced mobility. With this in mind they need you to tell us the level of assistance you will require for your travel when you make your booking.
Before choosing to travel by sea you should be aware that there maybe one or two limitations in the service and facilities that we can provide. The design and construction of a ship can make it difficult for some disabled passengers to negotiate and you may find it helpful to travel with an able bodied companion to assist you during the voyage. To comply with safety regulations Brittany Ferries may have to limit the number of passengers needing individual assistance on each crossing.
Please let us know your exact requirements at the time of booking by calling us on 0777 333 9983 and again when you arrive at ticket check-in at the ferry port. If you ask for additional assistance there may be a delay in boarding – your embarkation and disembarkation will take place at the most appropriate time to allow maximum space and assistance on the ferry.
Travel Insurance –
Travel Insurance – Never travel without it.
We recommend travel insurance. Unfortunately, we are not able to sell travel insurance any more due to Government regulations.
Passports –
You will need a visa to enter Europe. This scheme is known as the EES plan and was introduced in October 2025. When full details are released concerning its operation we will advise. If your passport has been issued by a EU country you will not need this visa. If your passport is from a country outside the EU you will require to comply.
Personal Information –
It is now necessary to supply us with more detailed personal information to gain entry to France and Spain. We will need to know your full name(as it appears in your passport i.e. no Jimmies, Jacks, Sue, Bettys etc unless that is what is shown); date of birth and nationality in order to pass this on to the Border authorities in each country. We regret this intrusion but we have no choice in the matter.
Disclaimer- Privacy
The following represents the Terms and Conditions that govern your use of this Web site and the materials and information accessible on or from this Web site.
www.jayhilltravel.co.uk and the owners of the site may from time to time change this Web site (including the Terms and Conditions of use). Your use of this Web site means you accept the Terms and Conditions. If you do not agree with the Terms and Conditions please do not visit or use the Web site.
www.jayhilltravel.co.uk and it’s owners takes no responsibility for and makes no representation with respect to the accuracy of the information on this Web site or to any hypertext links from this site.
GDPR (General Data Protection Regulation)
GDPR applies to every company in the European Union that uses personal data. The regulations cover your data and how companies look after it. Protecting your data is really important to us at www.jayhilltravel.co.uk , and we want to make sure you know what GDPR means for you with us. From May 2018, companies will have to stick to new rules to make sure your data is looked after. These rules give you a number of rights. They include the right to see the personal data companies hold about you, you being able to ask them to delete this personal data, and you have to give your consent before a firm can do certain things with your data. The only exception to this rule is that if you have placed a booking with us we are obliged to keep on record/file that transaction information for a number of years, currently seven. This is for accounting purpose and Inland Revenue. However, you can request that your information (name, address, telephone no etc) when you signed in is deleted. When booking we typically collect the following information: Your Name; Email Address; Telephone Number; Address; and company name if applicable.
YOUR PERSONAL DATA
The personal data which we collect from you and is stored in your booking is as follows:
- your name
- date of birth
- nationality
- your geographical address
- your email address
- your telephone number
We do not transfer or sell your personal data to anyone at anytime.
www.jayhilltravel.co.uk and it’s owners does not endorse or recommend any products or services on this Web site or any hypertext link via this site.
The information on this Web site is protected by copyright provisions. Any software available from this Web site is governed by the licence term accompanying the file. Nothing in this Web page gives you the right to exploit any intellectual property rights whatsoever. www.jayhilltravel.co.uk and it’s owners makes no representations about any other Web site or the accuracy of any content contained in that other Web site. www.jayhilltravel.co.uk and it’s owners makes no representations about information or statements posted to this Web site by third parties.
Your rights and obligations under these terms is governed by the law of the United Kingdom.
Booking, Payment and Cancellation
Booking
To make a booking there are three options:
1- Print off the Booking Form and send it to us
2- Phone us
3- Book on-line
Payment
Scammers and fraudsters and other thieves are so sophisticated and plausible these days that we will no longer take payment on-line. This is not for our benefit but to protect you from being robbed.
When you make a booking or pay the balance these are your options:
Cheque
Cash
Money(Postal) Order
Direct transfer to our Bank
Credit/Debit card payable on invoice sent via PayPal our payment gateway.
If you cancel
If you cancel your holiday it must be done in writing. If the cancellation is received at least 5 weeks prior to departure it will result in the loss of your deposit. If you cancel between 28-42 days before departure the charge will be 30% of the cost of your holiday. Between 14-27 days it is 45%, 7-13 days in 60% and 1-6 days it will be 100%. Some of these charges may be recoverable if you have taken out insurance but will be refunded by the Insurance company and not Jayhill Travel. The contract is governed by English Law. This programme was produced in October 2021.